Your privacy choices

As stated in our Privacy Policy, we collect personal data from your interactions with our website, including through the use of cookies and similar technologies. This information may be shared with third parties, including advertising partners. We do this to show you advertisements on other websites that are more relevant to your interests and for other reasons detailed in our Privacy Policy.

We understand that sharing personal data for targeted advertising purposes based on your browsing may be considered a "sale," "sharing," or "targeted advertising" under privacy laws in certain U.S. states. Depending on your place of residence, you may therefore have the right to object to these activities. If you wish to exercise this right, please follow the instructions below.

If you visit our website after enabling the Global Privacy Control opt-out setting, depending on your place of residence, we will consider this a request not to participate in activities that may be considered a "sale" or "sharing" of personal information or any other use that may be considered targeted advertising, for the device and browser you used to access our site.

How to contact us? 👩🏻‍💻

How can I contact you?

We hope you find the answer to your question on this FAQ page, but if you need any further assistance, please email us via our contact page or directly at contact@yoursinglebag.com (We're often very busy, so send us a message on Instagram: yoursinglebag – we respond faster!)

Customer satisfaction is extremely important to us .
We strive to respond to all requests as quickly as possible (24-48 hours).


Please send only ONE MESSAGE at a time*

*Similarly, use only ONE contact method , as contacting multiple channels for the same question can delay response time for you and other customers.

Please provide as much information as possible, such as the order number (shown in the confirmation emails), email address , photos , etc.
This will allow us to help you as quickly as possible .

Why don't we have a phone number?

We currently have a phone number being set up.

This number is currently undergoing maintenance as it was not designed to handle a large number of phone calls; we do not have a call center .

PetNomad was designed online , including our customer service.
Although you may receive an automated response from time to time, all channels are managed by human staff who want to help you , quickly and efficiently .

Thank you for your understanding 💕

Does YourSingleBag have a physical store where I can see or buy your products?

No, YourSingleBag is an exclusively online store .
We do not have a physical store .


All our transactions and product consultations are done directly on our website .
This allows us to offer a wide range of products and to update them regularly .

If you have any questions about our products or need further information , please do not hesitate to contact us via our online form or our customer service.

Delivery information 🚚

Shipping and Delivery

📦 We offer free tracked delivery on all orders, valid worldwide , including Europe, North America, South America, Asia and Australia.

🚚 Shipping time: Fast shipping in 24/72 hours.

📆 Delivery time: 7 to 14 business days.

🚛 We collaborate with reputable carriers to ensure on-time delivery .

If you have any doubts about delivery to your area, please do not hesitate to contact us at: contact@yoursinglebag.com

Please note : Although 95% of our parcels arrive in less than 14 working days , certain events such as massive promotions, adverse weather conditions or stock shortages may extend the delivery time up to 21 working days .

Do you offer free shipping?

🌍 FREE delivery on all orders!

  • 🇪🇺 For our European customers: Your order will arrive in 7 to 14 business days .
  • 🌎 For international orders: A little patience, please! These orders may take a little longer.
  • 🚫 In case of a missing order, our customer service is here to help you. But wait 15 to 25 days before contacting us.

Thank you for your understanding and trust! 😊

How can I track my order?

You can track your order at any time .

Indeed, you will receive a tracking link by email as soon as your order is shipped.

Do I have to pay customs fees?

IN FRANCE THERE ARE NO CUSTOMS FEES ON OUR PRODUCTS.

We recommend that you check local import taxes if you think you may have to pay additional fees.

Back ?

Please note that you have 14 days to return a product if it is damaged or not working. This period begins on the date you receive your order. It is important to note that to benefit from this return policy, the product must be returned in its original condition, unused, and with all original accessories and packaging intact.